How Do You Make a Better Facebook Experience for Blind Users? Ask These “Empathy Engineers.”

Jessie Lorenz can’t see Facebook. But it gives her a better way to see the world—and it gives the world a better way to see her.

Lorenz has been blind since birth, and in some ways, this limits how she interacts with the people around her. “A lot of people are afraid of the blind,” she explains. “When you meet them in person, there are barriers.” But in connecting with many of the same people on Facebook, she can push through these barriers. “Facebook lets me control the narrative and break down some of the stigma and show people who I am,” she says. “It can change hearts and minds. It can make people like me—who are scary—more real and more human.”

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